Privacy Policy

This Privacy Policy explains how Simo Made ("I", "my", "me", "Company") collects, uses, and protects personal information. It covers both Simo Made's direct clients (the trade businesses subscribing to my services) and the end-users (the leads submitting details on client websites).

1. Introduction

I respect your privacy and am committed to protecting your personal data. This policy outlines how I handle information when you interact with my services.

2. Information Collected from Clients

When you subscribe to a plan, I collect:

• Contact Information: Name, email address, phone number, and business details.
• Billing Information: Credit card and payment details (securely processed and stored by Stripe; I do not store your card details).
• Setup Information: Domain names, business targets, and setup details.

3. Information Processed for Client Leads (Data Processor Role)

When I build and manage lead systems for your trade business:

• I act as a Data Processor on your behalf. You (the Client) are the Data Controller of your customers' information.
• The lead system captures names, phone numbers, email addresses, and enquiry details submitted by your customers.
• This data is automatically routed to your database dashboard (e.g., Airtable) and SMS notification scripts. I do not use this data for any other purpose.

4. Third-Party Services We Use

I utilize secure third-party processors to run the services:

• Stripe (Payment Processing)
• Fillout (Onboarding & Questionnaire Forms)
• Airtable (Lead CRM spreadsheet storage)
• Twilio / SMS Gateways (For Missed-Call Auto-Recovery SMS alerts)

5. How We Protect Your Data

• All web traffic and form submissions are encrypted using industry-standard SSL.
• Access to your databases and dashboards is private and restricted only to authorized accounts.
• Your customer lead details are sent directly to your secure spreadsheets and are never shared or sold.

6. Data Retention & Your Rights

• I keep client data while your subscription is active, or as required by financial regulations (for invoice records).
• You and your customers have the right to request access, correction, or deletion of your personal data at any time.

7. Contact

For questions regarding this policy, contact me via WhatsApp.